FAQs

Made-to-Order items at Choosify are crafted exclusively for you upon request. Once your order is placed, our team will contact you to confirm the details and proceed with payment.

Your chosen design will then be expertly tailored to your specifications, ensuring a unique and personalized experience.

Please note:

• Made-to-Order items are final sale and cannot be canceled, modified, or returned for a refund after the order has been confirmed.

At Choosify, our Made-to-Order process is seamless and tailored just for you. Follow these simple steps:

1. Connect with Our Fashion Advisor: Reach out to our fashion advisor via phone at +1 (813) 813-0708, email at feedback@choosify.store, or through our Contact Us page.


2. Share Your Preferences: Discuss your requirements, including design, size, color, and any customization details, with our advisor.


3. Order Confirmation: Our team will finalize your order details, confirm payment, and begin crafting your exclusive item.

Every Made-to-Order piece is created with exceptional care, ensuring a luxurious and personalized experience.

Choosify products are exclusively crafted in our dedicated workshops located in Pakistan.

At each of our workshops, we carefully select the finest materials and employ highly skilled craftsmen. Every step of the manufacturing process reflects our commitment to excellence and attention to detail, ensuring each piece embodies refinement and luxury.

Size guides with general recommendations are available on each product page to help determine your best fit.

If you need additional assistance please Contact Us.

Choosify accepts the following forms of payment for online purchases:

• Visa
• American Express
• MasterCard
• PayPal
• Apple Pay
• Discover
• Amazon Pay
• JCB
• Affirm
• Union Pay

Please ensure your billing address matches the information linked to your payment method. If your payment is declined, we recommend contacting your bank or financial institution for further assistance.

Orders placed on Choosify are subject to applicable state, local, and county sales tax. Your order confirmation will include an estimated sales tax and order total based on the shipping address provided at checkout.

The final sales tax will be calculated and applied at the time of shipment and may differ slightly from the estimated amount.

Orders for items available for immediate purchase cannot be canceled or modified once placed. However, if you wish to return your item, please refer to our Returns and Exchange section.

Pre-orders and back-orders that have not yet shipped can be canceled by contacting us.

Made-to-Order and personalized items, including DIY orders, cannot be canceled or modified. These items are considered final sale and are not eligible for return.

Enjoy complimentary shipping on all orders within the USA. Choosify offers the following shipping options:

• Express Shipping: Delivery in 10–12 working days.
• Standard Shipping: Delivery in 15–18 working days.

All orders are elegantly gift-wrapped in our bespoke signature packaging and shipped in a secure, premium-quality box, perfect for gifting or treasuring.

Once your order has shipped, you’ll receive a confirmation email with a link to track your package. Simply click the link to view the status of your shipment. You’ll also receive an email once your order has been delivered.

For further assistance, check your shipping confirmation email for the "Track My Package" link, or contact our Client Services team at +1.813.813.0708.

Each dress is carefully packaged in a gift box to reflect its unique and luxurious nature. Your dress will arrive in tailor-made packaging crafted from a premium fabric, nestled inside a collector’s box.

Please note: To be eligible for a refund, items must be returned with the original receipt or invoice, in their original packaging, with labels attached, and in the same condition as received.

For assistance with our return or exchange process, please contact Client Services at +1 (813) 813-0708.

Yes, you can add a personalized message with your gift. At checkout, you’ll be prompted to enter your message before finalizing your order.

Your message will be printed on a white card, placed inside a Choosify-style envelope, and included in your package.

Additionally, every order includes a small blank card attached to the box with a ribbon, perfect for an extra handwritten note.

Yes, Choosify offers several complimentary personalization services to make your gift truly unique. Some options, such as embroidered initials or custom embellishments, are available online for specific products. Other customization options can be explored at our boutique.

Please note that personalized items are not eligible for returns or refunds.

Additionally, shipping and delivery times for personalized items may be extended, ranging from an extra day to up to 3-4 weeks or more, depending on the customization.

For further assistance or more information on personalization, please contact our Client Services team or visit our boutique for a wider range of customization options.

Yes, Choosify provides product care and repair services for items purchased from Choosify.store , Choosify boutiques, and authorized retailers.

Our commitment to sustainability drives our efforts to integrate the principles of circular economy into our design and creation processes. Through our product care and repair services, we aim to extend the life of each item, ensuring you can continue enjoying your Choosify piece for years to come.

Our services begin with an initial evaluation of the item’s condition. Based on your request, a Choosify Client Advisor will recommend the best solution and keep you updated throughout the process.

For more information, please refer to our FAQ: How does Choosify promote circular economy?

We offer a variety of personalized options, including custom colors, design choices, and sleeve add-ons and more. Our fashion advisor will help you select the best options for your needs.

At Choosify, our personalized order process is seamless and tailored just for you. Simply follow these steps:

1. Connect with Our Fashion Advisor: Reach out to our fashion advisor via phone at +1 (813) 813-0708, email at feedback@choosify.store, or through our Contact Us page.
2. Share Your Preferences: Discuss your requirements, including design, size, color, and any customization details with our advisor.
3. Order Confirmation: Our team will finalize your order details, confirm payment, and begin crafting your exclusive item.

Delivery times for personalized items may vary depending on the complexity of the customization. Please allow from an additional day to 3-4 weeks or more for the creation and delivery of your personalized piece.

Personalized items are not eligible for returns or refunds. We encourage you to confirm all details with our fashion advisor before proceeding with your order.

Yes, every personalized piece will be beautifully gift-wrapped, offering a luxurious and personalized experience.

Once your personalized order is confirmed, modifications cannot be made. Please review all details with our fashion advisor carefully before finalizing your order.